Return Policy

1. Eligibility for Returns

Returns are accepted only in cases where the product is damaged, defective, expired, or incorrect at the time of delivery. To be eligible for a return, the product must be unused, unopened, and in its original packaging.

2. Return Request Timeline

Any return request must be raised within 48 hours of receiving the order. Requests made after this period may not be accepted.

3. Non-Returnable Items

Due to the nature of our products, certain items such as opened consumables, personal care products, or items marked as non-returnable are not eligible for return unless damaged or incorrect.

4. Return Process

To initiate a return, please contact our customer support team with your order ID, reason for return, and clear images of the product where applicable. Our team will guide you through the next steps.

5. Inspection & Approval

Once the returned item is received, it will be inspected for eligibility. Approval or rejection of the return will be communicated within a reasonable timeframe after inspection.

6. Refunds

Approved refunds will be processed to the original payment method within 5–10 business days after the return is approved. Processing time may vary depending on your bank or payment provider.

7. Replacement

In cases where a replacement is requested and approved, the replacement product will be shipped subject to product availability.

8. Shipping Charges

Shipping charges are non-refundable unless the return is due to our error (damaged, defective, or incorrect product).

9. Contact Information

For any return-related queries or assistance, please contact our customer support team through the contact details provided on our website.