Refund & Cancellation Policy

1. Order Cancellation

Orders can be cancelled only before they are dispatched. Once an order has been shipped, it cannot be cancelled. To request a cancellation, please contact our customer support team as soon as possible with your order details.

2. Cancellation by Company

We reserve the right to cancel an order due to reasons such as product unavailability, pricing errors, payment issues, or operational constraints. In such cases, a full refund will be initiated.

3. Refund Eligibility

Refunds are applicable only for orders that are cancelled before dispatch or for returns approved as per our Return Policy. Refund requests that do not meet these conditions may not be accepted.

4. Refund Processing Time

Once approved, refunds will be processed to the original payment method within 5–10 business days. Processing time may vary depending on your bank or payment service provider.

5. Partial Refunds

In certain cases, partial refunds may be issued where only part of the order is eligible for refund, such as missing items or partial order returns.

6. Non-Refundable Situations

Refunds will not be provided for products damaged due to misuse, incorrect handling, or normal wear and tear. Opened or used consumable products are non-refundable unless received in damaged or defective condition.

7. Failed or Reversed Payments

In the event of a failed or reversed payment where the amount has been debited from your account, the refunded amount will be processed automatically as per banking timelines.

8. Contact Information

For any questions related to cancellations or refunds, please contact our customer support team using the contact information available on our website.